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Executive Recruitment Services plc

Customer Support Administrator

Customer Support Administrator




Stuart Horne

01923 225581

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Customer Support Administrator

Customer Support Administrator Do you want to join a global industry leader across a wide range of aviation products and services as a Customer Support Administrator?

My client is one of the worlds leading providers of aviation products and services. They value relationships, commitment, innovation and integrity and believe in a healthy work-life balance. They are looking for an Administrative Assistant to join the team in Crawley.

Responsibilities of the Customer Support Administrator role include;

Recording, categorising and on-going management of support tickets, progressing them through to a successful resolution
Ensuring business support applications are kept up to date
Production of training and presentation material for internal and external customers
Liaising with multiple internal and external service providers, building and maintaining relationships with them
Updating and creating process documentation and knowledge base articles to improve support processes
Escalation and notification of maintenance and service impacting incidents

Skills and experience required of the Customer Support Administrator role include:

Strong, organisational, time management and administrative skills
Excellent customer service skills
Good Microsoft Office skills, including Excel and PowerPoint
Excellent attention to detail
Able to follow processes and procedures

This is an exciting opportunity to join a global industry leader.

Click below to apply.

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